Recently, a strange complaint became a hot topic in China. A citizen called the 12345 hotline to complain that the moon was too bright and disturbed his sleep. The news made many people laugh, but it also made them think.
The 12345 hotline is a government service line. People use it to ask for help with real problems, such as water supply, electricity, and traffic. However, some people make unreasonable calls. For example, some have asked the hotline to hold a new college entrance exam for their child, or to check their husband’s salary. These calls waste public resources and may even block people with real needs.
Now some provinces are making rules to solve this problem. Jiangsu has passed the first provincial law on the 12345 hotline. It says that people who repeatedly disturb the line may face legal punishment. Other places have similar plans to protect the service.
Of course, the hotline is still open for everyone. What we need is not to close the door, but to use it wisely. Public services belong to all of us. When we use them with care, they can work better for people who truly need help.
In a word, the hotline is a bridge between the people and the government. We should keep this bridge clear and full of trust, not noise.
Words to know:
- complaint (投诉)
- disturb (打扰)
- unreasonable (不合理的)
- resource (资源)
- repeatedly (反复地)
- punishment (处罚)
- wisely (明智地)
- bridge (桥梁)
长难句拆解 · 定语从句与名词性从句
① It says that people who repeatedly disturb the line may face legal punishment. 主干是 It says that…（says 后接宾语从句，交代法规的内容）。从句内部的主干是 people may face legal punishment，其中 who repeatedly disturb the line 是定语从句修饰 people；repeatedly 作频度状语，是考题最爱设问的细节点。may + 动词原形 表「可能会」，语气留有余地。
② What we need is not to close the door, but to use it wisely. 主干是 What we need is not… but…。What we need 是 what 引导的主语从句，整个从句作主语，谓语用单数；表语是两个不定式，用 not… but… 连接，对比「不是关门，而是善用」。这种句型用在作文结尾，观点显得干脆有力。
同义替换 · 雅思阅读利器
题目从不照抄原文，全靠同义替换改写。做题时先在题干里圈出「信号词」，再回原文找它们的同义变体，定位速度会明显变快。本文可迁移的替换组：
- became a hot topic → made the headlines / drew wide attention（成为热门话题）
- waste public resources → use up / squander public resources
- face legal punishment → be punished by law / receive legal penalties
- use it wisely → make good use of it / put it to proper use
- people with real needs → those truly in need
- belong to all of us → be shared by everyone
- keep this bridge clear → keep this bridge unblocked / open
阅读自测 · 3 题
- 判断（T / F / NG） — A citizen complained to the 12345 hotline that the moon was too bright.
- 简答（不超过 6 个词） — What may people face in Jiangsu if they repeatedly disturb the hotline?
- 判断（T / F / NG） — Jiangsu’s new law requires the hotline to close its door to unreasonable callers.
参考答案与解析
- T — 用 the moon was too bright 定位，原文首段即 “the moon was too bright and disturbed his sleep”，属原文直述。
- Legal punishment. — 用 Jiangsu 定位，原文 “may face legal punishment”。注意题干问的是「后果」，不要答成 provincial law。
- F — 原文说新规是对骚扰者「依法处罚」，并强调 “What we need is not to close the door”，热线依然对所有人开放；「关门」属「偷换结论」式干扰项。
中文译文
最近，一桩奇特的投诉在中国成了热门话题。一位市民拨打12345热线，抱怨月亮太亮，影响了他的睡眠。这则新闻让许多人忍俊不禁，也引人深思。
12345热线是一条政府服务热线。人们通过它求助处理真实问题，比如供水、供电和交通。然而，也有人拨打无理的电话。例如，有人要求热线为自家孩子重新组织一次高考，或是去查丈夫的工资。这类来电浪费公共资源，甚至可能占线、挡住真正有需要的人。
如今，一些省份正在立规以解决这个问题。江苏已通过全国首部关于12345热线的省级法规，其中规定反复骚扰该热线者可能面临法律处罚。其他地方也推出了类似方案来保护这项服务。
当然，这条热线依然对所有人开放。我们需要的不是关上这扇门，而是明智地使用它。公共服务属于我们每一个人。当我们用心对待，它就能更好地服务于真正需要帮助的人。
总而言之，这条热线是民众与政府之间的一座桥。我们应当让这座桥畅通、充满信任，而不是被噪音堵塞。